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FAQ - Online Banking Image

FAQ - Online Banking

Q: What is Online Banking?

A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What is required to use the Online Banking service?

A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption. Typically, we support the latest versions of Internet Explorer, Firefox, Google Chrome, and Safari.

Q: How do I access Online Banking?

A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received, we will process your request, usually within 24-48 hours. Upon submission of your application (on-screen) and after approval of your application (via e-mail), we will provide you with instructions for completing the application process and logging into Online Banking for the first time. You must have an existing checking, savings or loan account before banking online.

Q: What can I do with Online Banking?

A: You can view account balances and transaction history, transfer money, view and download account statements, pay bills, file your taxes and much more.

Q: Is any of my personal information stored in the Online Banking product?

A: Yes, the Online Banking product stores your User ID, password and user preferences.

Q: How current is my banking information?

A: Your account information is updated in an online real-time environment each time a new transaction posts to your account.

Q: What accounts will I be able to access through Online Banking?

A: You can access your checking, savings, certificate of deposits and loan accounts from the Online Banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account history can I view at once?

A: The system will allow you to view up to six months of account history.

Q: Can I view my account details in more than one way?

A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

Q: Can I schedule future transfers?

A: Yes, you can schedule one time, future and recurring transfers.

Q: When can I use Online Banking services?

A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How long can I be inactive before being logged out of the Online Banking product?

A: The system is designed to automatically log you out after 10 minutes of inactivity.

Q: Can I create my own password that is easy for me to remember?

A: Yes, you create your own password when you log into Online Banking for the first time.

Q: What happens if I forget or lose my password?

A: The system will allow 5 bad login attempts prior to lockout. Upon a bad login attempt, you will be offered the option to click on a link "I cannot access my account". By clicking on this link and entering the correct information (telephone # registered for Security and Online Banking User ID), the system will send an auto-generated password to your telephone. After entering the new password, you will have option to create a new password of your choice.

Q: What if I forgot my User ID?

A: You have the ability to recover your User ID within our "Forgotten Password" feature. Simply click on the "I forgot my username" link, provide us with the email address associated with your Online Banking account, and we will email you your User ID.

Q: Can I unlock myself from Online Banking?

A: Yes, you may use the "Forgotten Password" feature to both reset AND unlock your account. However, after 3 bad attempts to unlock your account, you will be required to contact any branch location for further assistance.

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